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Help Desk

Known issues:

12/8/17__9:20AM__We believe the YouTube issue is resolved. Please report further issues.
12/8/17__7:20AM__Students and staff are currently experiencing an issue accessing YouTube district wide. We are working on the problem. Check back here for updates.


From: West Customer Team []
Sent: Tuesday, December 5, 2017 5:03 PM
Subject: Server Upgrade

As part of our ongoing aim of improving your SchoolMessenger Presence experience, on Friday, December 8th, from 12:00 AM – 5:00 AM EST, we will be upgrading servers.

During this maintenance window you may experience intermittent service interruptions. We apologize for any inconvenience this may cause.


Customer Engagement team

West (SchoolMessenger solutions)


Starting in October, we will be implementing our new email filtering solution for the district’s email.  We will now be using Barracuda email filtering, as opposed to Lightspeed.   We plan to start the migration to the new filtering on the Friday, September 29th

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